Wednesday, June 14, 2006

Questions, questions, questions: Please email me your questions or post them here in comments and I'll address them here as quickly as possible.

It's clear from your comments today that some of you intend to build (or have someone build) your website and then host it with a hosting company, so I will try to provide a list of reputable hosting providers as soon as possible. Unfortunately, there are thousands of these companies and it can be difficult to compare them, but the basic criteria you should look for are:
  • Cost: Setup, recurring cost, other fees; look for discounts for pre-payment over a term.
  • Space: Disk space (the space for your files) is a cheap commodity and shouldn't cost much.
  • Email Accounts: Most hosting companies also provide a few email accounts as part of the deal. If you already have email somewhere else, it might behoove you to move it all to once place if the email system and spam protection are good. Otherwise, the hosting provider that controls your domain will have to point certain records (your "MX" records) to your email provider.
  • Bandwidth/Data Transfer: This is where you can get hit hard if your site is popular. Data transfer (also often called bandwidth, although the two are technically distinct) is typically a measure of how much information you transfer in and out of a website. Look at this very carefully if you plan on a popular site. Bandwidth costs everyone in the chain money, so unless your site is advertising-supported, plan on paying more for a popular site.
  • Management: A good hosting company will give you some control over the site and how it works, including the ability to set up access, email accounts, etc. Try out their management interface before you buy. If they don't have one, run the other way.
  • Support: Don't forget this one; it's huge. Call the hosting company before the sale and see if you can talk to a human being. Ask their email-based support a pre-sales question and see how fast they respond. A good organization should take care of you quickly, typically within a business day. However, this is a very low-margin business, so don't expect fast response time if you're not planning on paying for it. Many companies will, in fact, provide you with a higher level of service or prioritized support for a fee.
I'll add some links to popular hosting companies in the next few days.

5 comments:

Jennielle Strother (@HigherEdGirl) said...

Hi Brent,

First of all, thank you for such a great class...and a great blog.

Now comes the questions :)

I currently am using lunarpages.com as my ASP. I am working on getting my ecommerce site up and running, and through testing an order, we cannot checkout because we do not SSL. After reading FAQ's on lunarpages, it says I need to buy a certificate...which, OF COURSE, adds to my monthly fee and there is a set up charge.

IF you go to https://desk.lunarpages.com/faq.php?do=article&articleid=51

it has the FAQ and the charges for the SSL.

Do you mind taking a look at it and telling me if it's a rip off. IF it's one of those inevitable charges, could you give me your opinion on which certificate I should buy.

Any help you can offer will be appreciated!

Jennielle Strother
She Can Play!
strother@shecanplay.com

Unknown said...

I don't think their fees are out of line. SSL is a service that can cost anywhere from $100-500/yr depending on the type of certificate and vendor, so the annual fees they're quoting look pretty reasonable to me.

As far as which one you should buy, that depends on what kind of shopping cart software you're using. It looks to me like you're using osCommerce in PHP for your store and cart, which means you would need the personal certificate with dedicated IP (based on their help page).

Good luck with it....

Jennielle Strother (@HigherEdGirl) said...

Hi Brent,

It's Jennielle again...thank you for reviewing my ASP's SSL charges...I sincerely appreciate it.

Do you think you could check out this merchant account fees, etc. I need a merchant account where I can accept CC payments online AND in person. If I read the terms correctly, they do offer equipment in order to accept CC's in person....

And do you think the fees are fair?

https://www.e-onlinedata.com/lunarpages

Thanks!
Jennielle
She Can Play!
strother@shecanplay.com

Unknown said...

Jennielle, that's a tough one. There are so many companies that offer these services (literally thousands of them) that I think it definitely bears shopping around. The link you sent looks pretty heavy on the fees, like they trade ease of signup for a bigger chunk of your transactions. You should be careful about getting nickel and dimed to death....

Let me put together a post on this issue and see if I can give everyone some assistance on how to evaluate these companies.

Jennielle Strother (@HigherEdGirl) said...

Thanks Brent!

Looking forward to Wednesday's Class as well,

Jennielle
She Can Play!
www.shecanplay.com